Information We Collect

When you use our services, we collect the following information to process your repair request:

Name: To identify you and personalize communication
Email Address: To send repair updates, shipping information, and receipts
Phone Number: To contact you about your repair if needed
Shipping Address: To return your repaired device to you
Device Information: Details about your console to facilitate the repair

How We Use Your Information

We use the information we collect solely for the following purposes:

Processing and completing your repair request
Communicating with you about your repair status
Generating shipping labels for device return
Sending payment receipts and invoices
Providing customer support
Honoring warranty claims

Data Sharing

We do not sell your personal information to third parties. We only share your information with:

Stripe: Our payment processor, to securely handle payments
Shipping Carriers: To generate labels and deliver your device

These partners are bound by their own privacy policies and only receive the minimum information necessary to provide their services.

Payment Security

All payments are processed securely through Stripe. We never store your full credit card number on our servers. Stripe is PCI-DSS compliant and uses industry-standard encryption to protect your payment information.

Data Retention

We retain your repair records for a reasonable period to honor warranty claims and provide customer support. After this period, your data may be deleted or anonymized.

Your Rights

You have the right to:

Request access to the personal information we have about you
Request correction of any inaccurate information
Request deletion of your personal information

To exercise any of these rights, please contact us at [email protected].

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].